Case Study

Case Study - Quality Monitoring/Scores

Focus Services LLC

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Description

Case Study of a current customer showing form submission and QA score improvment.

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Keywords

Aggregation, Automated, call center, Customer Service, Dashboards, data, Data Aggregation, Development, Metrics, Monitoring, Monitoring Forms, Performance Management, Productivity, Profitability, QA, Quality, Quality Assurance, Real-Time, sales, solutions